RazyynThe Razyyn menu or chat is missing
Check that razyyn_ai is installed in the correct database and its directory is on addons_path. Restart Odoo, update the Apps List if needed, and upgrade the module with -u razyyn_ai after changing its source.
Sign-in or sign-up fails
Check the ERP server's outbound HTTPS access to the platform. On sign-up, fill company name and country and accept the Terms of Use. If your account already exists, use Sign In instead of registering again.
Connect reports an error
Open Connections as a Razyyn AI Manager and run Test Connection. Check ERP Base URL and platform reachability. Fix the URL or proxy first, then retry 1-Click Connect.
The chat works but returns no ERP records
Verify the question's company and date range, and confirm matching posted records exist in the ERP. Then review the dedicated agent user's business permissions and company access. Installation does not give it blanket accounting access.
A requested entry is blocked
Check Allow Agent Recording in Connections, the Write Policy and the agent user's model permissions. All three must allow the action. Review Write Audit Logs for the exact refusal.
Need help?
Send support your ERP and version, the step that failed, the exact on-screen error and relevant server log lines. Remove secrets and customer financial data before sharing logs.
Contact Razyyn support ↗