RazyynThe Razyyn menu or chat is missing
Check that accountant_agent appears in bench --site your-site.example list-apps. Run migrate, build the app and restart the bench. Then sign out and in again as a System Manager.
Sign-in or sign-up fails
Check the ERP server's outbound HTTPS access to the platform. On sign-up, fill company name and country and accept the Terms of Use. If your account already exists, use Sign In instead of registering again.
Connect reports an error
Confirm that a System Manager is signed in to the chat. Check the public Frappe URL; set accountant_agent_public_url when a proxy gives Frappe the wrong origin. Retry Connect and read the status message in Agent Settings.
The chat works but returns no ERP records
Verify the question's company and date range, and confirm matching posted records exist in the ERP. Then review the dedicated agent user's business permissions and company access. Installation does not give it blanket accounting access.
A requested entry is blocked
Check Recording Enabled in Agent Settings, the Agent Write Policy and the agent user's DocType permissions. Connect may have enabled the policy, but recording still starts off. Review Agent Write Log for the exact refusal.
Need help?
Send support your ERP and version, the step that failed, the exact on-screen error and relevant server log lines. Remove secrets and customer financial data before sharing logs.
Contact Razyyn support ↗